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Refunds and cancellations

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We cook to order, so these conditions are those of a prepared-food business: the sooner you tell us, the more we can do.

Summary of key points

  • You can cancel as long as the dish is not ready yet.
  • If the order came wrong, we refund you or give you a credit, whichever you prefer.
  • The window to complain is the same day as the order.
  • A refund takes about 3 business days to reach your card.
  • If you ordered through a delivery app, the claim goes through the app.

1. Cancelling an order

You can cancel as long as the dish is not ready yet. Call the shop as soon as you can: Hialeah (786) 431-1029, Miami (786) 637-2481. Once it is made it cannot be cancelled, because the food is prepared to order and cannot be sold again.

2. If your order came wrong or incomplete

Call us and we will sort it out: we refund you or give you a credit for your next order, whichever you prefer.

3. How long you have to complain

The same day as the order. With prepared food a longer window makes no sense: the sooner you call, the better we can fix it.

4. How long a refund takes

Once approved, the money goes back to your card in about 3 business days. The exact timing is up to your bank, not us.

5. Orders placed through Uber Eats or DoorDash

If you ordered through one of those apps, the claim goes through the app, not through us: the order and the delivery are theirs. They pass it on to us and we settle it with them.

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